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Len Valley Practice
Groom Way Lenham Maidstone Kent ME17 2QF
Tel: (01622) 858 341
Fax: (01622) 851 004
Out of Hours: 111
APPOINTMENTS: You can Book or Cancel your appointments and Order Repeat Medication ONLINE: Ask at Reception to Register for 'Patient Access'.

Appointments

At the Len valley Practice, we use advanced access allowing most patients to be seen the same day.

All patients with an urgent need are seen on the day.  If all appointments have been taken, the doctors (or nurse practitioner) will assess the problem on the telephone.  They will give advice, prescribe medication or arrange an appointment at the surgery for the same day.

We also have prebookable appointments (up to 6 weeks in advance). These appointments can be used for more routine concerns or follow ups with specific doctors. For those who feel that they only need to speak to a doctor or a nurse on the phone, there are telephone appointments available which are usually done at the end of morning surgery.  Again, these are prebookable up to six weeks in advance. Our phone lines open at 8.30am and it is best to ring in the morning for an appointment that day.

We have 4 in-coming phone lines operational in the morning, which is the busiest time at reception. Appointments can be made with the Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant and Phlebotomist. If you are unsure of who you need to see please ask the receptionist who will direct you.

Due to the doctors' other commitments, they are usually only available on the following days:

 

PARTNERS Dr Hagan Mondays, Tuesdays, Thursdays and Fridays
  Dr Taylor Monday mornings, Thursdays and Fridays
  Dr Reed Mondays, Tuesday mornings, Wednesdays and Fridays
  Dr Kendrew    Mondays, Wednesdays and Fridays
  Dr Welsh Mondays, Wednesdays, Thursdays and Fridays
     
SALARIED GP Dr Westerbeek Tuesdays and Thursdays
     
NURSE PRACTITIONER
 
Pauline Royer Mondays, Tuesdays, Wednesdays and Fridays

We are a group based practice allowing you to see any doctor you prefer, but if that doctor is unavailable, you will be offered another doctor or specialist practitioner. We would be grateful if patients try to have follow ups with their 'usual' doctor for ongoing problems, although we appreciate that this is not always possible.

If a doctor writes to you and asks you to make a routine appointment with them, please do not panic and rush to see somebody else, but wait until that doctor is available or book a telephone appointment with them. If there is any urgency, the doctor will contact you personally by telephone or letter.

Appointments are for 10 minutes only and for one problem. If you feel that you need longer or have multiple problems please book a double appointment.

We are able to offer on average 120 appointments a day with doctors when all 'hands are on deck' and usually 50 appointments a day with the nursing staff.

Please let us know if you are going to be late for your appointment, as, if you are more than 10 minutes late, you may have to wait to be seen or asked to re-book.

 

It is now possible to book your appointments online.

Simply register for a Patient Access Account and log in.
To book your appointments online, click on the button above. 

Click HERE if you need to Order Repeat Medication.


 

APPOINTMENTS SYSTEM:  GPs and Specialist Practitioners

Telephone 01622 858341 or 01622 859204

We offer a range of appointments:    

1  Same-day
2  Next day
3  Pre-bookable
5  Telephone Triage & Telephone appointments
6  Routine telephone appointments
7  Home visits

Any patient with an urgent medical problem will be seen on the day.  If no routine appointments are available, you will be offered a triage telephone appointment in the first instance.  A doctor or specialist practitioner will contact you for assessment then arrange to see you that day if necessary.

On-line appointments: There are a limited number of on-line appointments available. If you have 2 appointments booked already - whether booked via the practice or online - you will be unable to book another appointment online. For more information on how to register for the Patient Access service, please speak to reception.
 

Same-day appointments

We offer ‘on the day’ appointments, bookable from 8.30am, for patients who wish to be seen that day.  These appointments are sometimes fully booked quickly. 

Pre-bookable appointments

These can be booked up to 6 weeks in advance for an appointment on any day except Mondays. (As this is our busiest day, these appointments are all reserved for book-on-the-day).  Patients may have to wait longer for an appointment if requesting a specific doctor.  

Telephone triage & telephone appointments

Telephone Triage

All patients with an urgent need are seen on the day.  If there are no routine appointments available, the doctors (or specialist practitioner) will assess the problem on the telephone.  They will give advice, prescribe medication, or arrange an appointment at the surgery the same day.

Telephone Appointments

The doctors and sisters are available to give telephone advice. These appointments can be made on the day or prebooked.

The sisters at Lenham are available to give telephone advice and will call you back if busy. The Doctors at Lenham have pre-designated telephone consultation slots. These can be pre-booked over the phone. If you feel that it is appropriate to speak to a Doctor in this way, or if you would like advice about medication then you may use the telephone slots rather than an appointment. Please be aware that for confidentiality reasons, the doctor or nurse will not leave a telephone answering machine message if you do not answer the phone, unless specifically asked to do so.

Routine telephone appointments

Available up to 6 weeks in advance for those patients who need to discuss test results or non-urgent problems.  Or, patients may have a concern and not wish to make an appointment until they have discussed this with the doctor.

 

Home visits

Available daily for patients who are too ill to travel to the surgery.  We cannot guarantee that a particular doctor will visit, but we will try our best to accommodate your wishes.  Visits are usually done between 12 noon and 3pm, unless they are urgent.

Cancel Your Appointment Online

If you are unable to keep your appointment to see the Doctor or the Practice Nurse, it would be appreciated if you would telephone to cancel the appointment as early as possible, so that the appointment time can be given to another patient.



If you are registered for Patient Access you can cancel any appointment via the Patient Access button above.

If you are NOT registered for Patient Access, you can cancel your appointment via the form below.

NOTE: You can save your details and automatically populate this form by creating an account.
Click here to create an account or login.

Cancel Your Appointment Online

Cancel Your Appointment Online

Please fill in the form below to cancel your appointment.

PLEASE NOTE: You will need to call the surgery to re-book an appointment

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    Pick a date.
  • If you do not have a home telephone number please enter your main contact telephone number here instead.

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    Pick a date.
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How you can help?

If your appointment is at Lenham surgery, please use the electronic booking-in system.  This helps keep the queue at the desk to a minimum and enables the receptionists to answer telephone calls quicker.

We do have a high number of DNAs (did not attend) so, if you cannot keep your appointment, please let us know so that this can be offered to another patient.

Please be as flexible as possible with your availability.

Our telephone lines are open from 8.30am and are extremely busy at that time.  If you do not need a same-day appointment or do not have an urgent query, please telephone later in the morning. 

If you are phoning for test or x-ray results, please telephone after 3.30pm by which time the doctor will have seen the results which have come in that day. 

Receptionists can only offer appointments that are available; they cannot create more.  If your need is not urgent, it is not always possible to offer an appointment that day. 

We will always deal with urgent requests.