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Len Valley Practice
Groom Way Lenham Maidstone Kent ME17 2QF
Tel: (01622) 858 341
Fax: Not Applicable
Out of Hours: 111
The next Practice Closure Afternoon will be from 1.00 pm on Wedneday 15th May 2019

Patient Information

Download 'It's Your Practice Leaflet' HERE

Click HERE for the Latest Patient Newsletter.


CONSENT POLICY 

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EQUALITY & DIVERSITY STATEMENT

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THE PROTECTION AND USE OF OUR PATIENTS' INFORMATION

Also see the following information from NHS England 'How information about you helps us to provide better care'.

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.

More information can be found here:
www.nhs.uk/caredata

Everyone working for the NHS has a legal duty to keep information about you confidential.

We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interests. Whenever we can we shall remove details which identify you. Law strictly controls the sharing of some types of very sensitive personal information.

The Main Reasons for which your information may be needed are:

  • Giving you health care and treatment.

  • Helping staff to review the care they provide to make sure it is of the highest standard.

  • Training and educating staff (but you can choose whether or not to be involved personally).

  • Investigating complaints or legal claims.

  • Research. (If anything to do with the research would involve you personally, you will be contacted to see if you are willing.)

  • Auditing and accounting.

  • Making sure that our services can meet patient needs in the future.

  • Preparing statistics on performance and activity (where steps will be taken to ensure you cannot be identified).

  • Keeping your relatives, friends and carers up to date with the progress of your care and treatment (if you agree).

We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff and can account for its actions.

The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

If, at any time, you would like to know more about how we use your information, you can speak to the doctor who knows you best or to our Practice Manager.



SUBJECT ACCESS REQUESTS (SARs) 

Your Right of Access
You have the right to find out if an organisation is using or storing your personal data. This is called the right of access. You exercise this right by asking for a copy of the data, which is commonly known as making a ‘subject access request’.
How to access your data
You can make a subject access request to find out what data is held and how it is used. You may make a subject access request before exercising your other information rights.

You can make a subject access request verbally or in writing. If you make your request verbally, we recommend you follow it up in writing to provide a clear trail of correspondence. It will also provide clear evidence of your actions.
To exercise your right of access, follow these steps:
Step 1         Identify where to send your request.
Think about what personal data you want to access.
Step 2         Make your request directly to the organisation.
State clearly what you want.
You might not want all the personal data that the organisation holds about you. It may respond more quickly if you explain this and identify the specific data you want.
When making a subject access request, include the following information:
Your name and contact details.
Any information used by the organisation to identify or distinguish you from other people with the same name (account numbers etc).
Any details or relevant dates that will help it identify what you want.
For example, you may want to ask for:
your personnel file
emails between ‘person A’ and ‘person B’ (say from 1 June 2018 to 1 Sept 2018)
CCTV camera data situated at ‘location E’ on, say, 23 May 2017 from 11am to 5pm records detailing the transfer of your data to a third party.
Step 3         Keep a copy of your request.
Keep any proof of postage or delivery.
 
When to re-submit a request
You can ask an organisation for access more than once. However, it may be able to refuse access if your request is, as the law says, ‘manifestly unfounded or excessive’.
If you are thinking of resubmitting a request, you should think about whether:

  • it is likely that your data has changed since your last request
  • enough time has passed for it to be reasonable to request an update on
    how your data is being used, or
  • the organisation has changed its activities or processes recently.
     
    What to do if the organisation does not respond or you are dissatisfied with the outcome
    If you are unhappy with how the organisation has handled your request, you should first
    make a complaint to it.
    Having done so, if you remain dissatisfied you can make a
    complaint to the ICO.
    You can also seek to enforce your rights through the courts. If you decide to do this, we strongly advise that you seek independent legal advice first.
     
    What organisations should do
    If an organisation reasonably needs more information to help it find your data or identify you, it has to ask you for the information it needs. It can then wait until it has all the necessary information before dealing with your request.
    When it responds to your request, the organisation should provide you with a copy of your data. It may do this electronically. If you need your data in another format, you must ask if this is possible.
    You are also entitled to be told the following things:
  • What it is using your data for.
  • Who it is sharing your data with.
  • How long it will store your data, and how it made this decision.
  • Information on your rights to challenge the accuracy of your data, to have it deleted, or to object to its use.
  • Your right to complain to the ICO.
  • Information on where your data came from.
  • Whether your data is used for profiling or automated decision making and how it is doing this.
  • If it has transferred your data to a third country or an international organisation, what security measures it took.
     
    When can the organisation say no?
    An organisation may refuse your subject access request if your data includes information about another individual, except where:
  • the other individual has agreed to the disclosure, or
  • it is reasonable to provide you with this information without the other individual’s consent.
    In deciding this, the organisation will have to balance your right to access your data against the other individual’s rights regarding their own information.
  • The organisation can also refuse your request if it is ‘manifestly unfounded or excessive’.
    In any case the organisation will need to tell you and justify its decision. It should also let you know about your right to complain to the ICO, or through the courts.
     
    How long should the organisation take?
    An organisation has one month to respond to your request. In certain circumstances it may need extra time to consider your request and can take up to an extra two months. If it is going to do this, it should let you know within one month that it needs more time and why. For more on this, see our guidance on
    Time Limits.
     
    Can the organisation charge a fee for this?
    A copy of your personal data should be provided free. An organisation may charge for additional copies. It can only charge a fee if it thinks the request is ‘manifestly unfounded or excessive’. If so, it may ask for a reasonable fee for administrative costs associated with the request.



INCLEMENT WEATHER

Whilst all our doctors and staff make every effort to get into the practice, that cannot always be guaranteed so there may be times when we cannot provide our usual service.  In that case, we may have to rearrange or cancel appointments.  If you need to make a routine appointment, it would be helpful if you could avoid this if the weather is going to be particular bad.  Please be assured that patients who need to be seen urgently on the day will all be seen.
We apologise for any inconvenience caused.


NET EARNINGS OF DOCTORS

NHS England requires that the net earnings of doctors engaged in the practice is publicized and the required disclosure is shown below.  However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.
 
“All GP Practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice."

The average pay for GPs working at the Len Valley Practice in the last financial year was £68,512 before Tax and National Insurance. This is for 2 full time GPs and 4 part-time GPs.

 
 

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